Privacy Policy

Effective Date: 18 November 2023

1. Introduction

Welcome to Superset (the “Site”). This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information. By using our Site, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect various types of information, including:

    • Personal Information: This may include your name, address, email address, phone number, and other identifiable information when you make a purchase or sign up for an account.
    • Payment Information: When you make a purchase, we collect payment details, such as credit card information. However, we do not store this information; it is securely processed by our payment gateway.
    • Order Information: Details about your purchases, including the products bought, transaction history, and shipping information.
    • Device Information: We may collect information about the device you are using, including your IP address, browser type, and operating system.
    • Usage Analytics: We use tools like Jetpack CRM and Analytics to collect data on how users interact with our Site, including page views, clicks, and other analytics data.
    • SiteKit Data: We utilize SiteKit to gather insights into website traffic, user behavior, and other relevant metrics. SiteKit may collect information such as IP addresses, cookies, and usage data. For more details on SiteKit’s data collection practices, please refer to their privacy policy.

3. How We Use Your Information

We use the collected information for the following purposes:

    • Order Fulfillment: To process and fulfill your orders, including shipping and customer support.
    • Account Management: To create and manage your account on our Site.
    • Communications: To communicate with you about your orders, promotions, and updates related to our products and services.
    • Analytics: To analyze and improve the performance and usability of our Site.
    • Legal Compliance: To comply with applicable laws and regulations.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as outlined in this Privacy Policy or as required by law.

    • Service Providers: We may share your information with trusted third-party service providers for purposes such as payment processing, shipping, and analytics.
    • Legal Requirements: We may disclose your information when required by law or in response to legal requests.

5. Your Choices

You have the right to:

    • Access and Correct Your Information: You can access and update your personal information by logging into your account.
    • Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions in the communication.

6. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the Site.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@getsuperset.co.za.